Privacy & Data Protection

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Hustles online casino and sportsbook services in Canada. We value your privacy and set out here what types of information we collect, how we use it, who we may share it with and how you can manage your data.

Types of data we collect

Personal data

When you create an account or contact support we collect personal information you provide, such as your name, email address, date of birth, residential address and payment details. We also collect identity and verification documents when needed to confirm your identity before withdrawals.

Technical data

We automatically collect technical information about your device and connection. This may include IP address, browser type, device identifiers, operating system, language settings and pages visited. This data helps us deliver a functional site and detect fraud.

Transactional data

We keep records of your account activity, deposits, withdrawals, bets, game history and promotions you use. Transactional records are used to process payments, resolve disputes and monitor account security.

How we use your information

We use personal and technical data to operate your account, process payments, verify age and identity, prevent fraud, and provide customer support. Transactional data is used for reporting, resolving claims and improving the services we offer. We may use aggregated, anonymized data for analytics and site improvement.

Data protection practices

We protect personal information using administrative, technical and physical measures designed to reduce the risk of unauthorized access or disclosure. Access to personal data is limited to employees and contractors who require it to perform their duties. We regularly review our security practices and update them as necessary.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember preferences and tailor content. Cookies also help with analytics and fraud prevention. You can manage cookie settings in your browser, but disabling cookies may affect site functionality.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, request deletion where permitted and object to certain processing activities. You can also withdraw consent for specific uses of your data, noting that withdrawal may limit some features of your account.

Access, correction and deletion

To request access, correction or deletion of your data contact our privacy team. We will respond to verifiable requests and may require proof of identity to protect your account. Some information may be retained where necessary for legal, tax or record-keeping purposes.

Information sharing and third parties

We may share information with payment processors, fraud-prevention services, service providers supporting our operations and as required by law. Third parties receive only the data needed to perform their services and are bound by confidentiality obligations. We do not sell your personal information.

Privacy policy updates

We may update this policy to reflect changes in our practices. When changes are significant we will post a prominent notice on the site. For privacy questions or requests contact [email protected].